Privacy Policy

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Glod99 treats the protection of your personal data as its highest priority. This privacy policy explains what information we collect, how we store it, and what rights you have.

Last Updated: January 2026 SSL Secured Your Data Is Never Sold Written in English

Glod99 is committed to protecting your privacy

The core pillars of our data protection framework

SSL Encryption

All your data at glod99 is protected with 256-bit SSL encryption. From login to payment — every transaction is fully encrypted.

Sale of Data Prohibited

Glod99 never sells your personal information to third parties or uses it for advertising purposes.

KYC Protection

Identity documents collected for verification are stored exclusively on secure servers and are accessible only to authorized personnel.

Secure Data Storage

All data is stored on firewall-protected servers. Payment card and banking information is never stored on glod99 servers.

Right to Erasure

You may request deletion of your data at any time. We will comply unless a legal obligation prevents us from doing so.

Marketing Opt-Out

You can opt out of promotional emails or notifications at any time by contacting support.

Glod99 Privacy Policy — Full Details

By using the glod99 platform, you agree to this privacy policy. Please read the entire document carefully before registering.

1 Introduction & Scope

Glod99 is a trusted online gaming platform dedicated to providing players in Bangladesh with a safe and enjoyable gaming experience. glod99 believes your personal data belongs to you — protecting it is our primary responsibility.

This privacy policy applies to the glod99.org website, mobile app, and all associated services. It takes effect whenever you register, log in, or use any service on glod99. The glod99 privacy policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards.

Glod99 collects your personal information solely to improve service delivery, prevent fraud, and meet legal obligations. We never sell your data to advertisers or third parties.

This privacy policy may be updated periodically. The latest version will always be available on this page.

2 What Information We Collect

Glod99 collects only the information necessary to provide its services. We do not request excessive or irrelevant data. Full details are provided in the table below:

Types of Data Example Mandatory?
Identity Information Full name, date of birth, national ID number Yes (for KYC)
Contact Information Mobile number, email address Yes
Payment Information Mobile Banking/Nagad number (for transaction verification) Yes (for deposits/withdrawals)
Device & Technical Information IP address, browser type, operating system Automatic
Gaming Activity Betting history, win/loss records, session duration Automatic
Contact Records Support chat and email conversations Where applicable
Important: glod99 never stores your bank card number, CVV, or full bank account details.

3 How We Collect Your Data

Glod99 collects information through several methods. Each method is fully transparent and subject to your consent:

  • Direct Registration: Information you provide when creating your account.
  • KYC Verification: A copy of your national ID or passport to verify your identity.
  • Automatic Collection: Through cookies and log files while browsing the website.
  • Payment Processing: Through payment gateways during deposit or withdrawal transactions.
  • Customer Service: Information you provide when contacting support.
  • Third-Party Verification: From approved service providers for age or identity verification.
glod99 never collects data without permission or through deceptive means. All data collection is based on voluntary consent.

4 How Your Data Is Used

Glod99 uses collected data exclusively for the purposes listed below. No data is used beyond its approved purpose:

  • To create, manage, and secure your account.
  • To process deposits and withdrawals.
  • To verify your age and confirm your identity.
  • To prevent fraud, money laundering, and other dishonest activity.
  • For customer service delivery and complaint resolution.
  • To support our Responsible Gaming program.
  • To meet applicable legal and regulatory requirements.
  • To improve platform performance and for analytics purposes.
  • For promotional communications, subject to your consent.
You may opt out of marketing communications at any time. This will not affect your account or services in any way.

5 Data Sharing & Disclosure Policy

Glod99 never sells your personal information. However, in limited circumstances, data may be shared with specific parties:

  • Payment Providers: Only the minimum necessary information is shared with payment providers such as Mobile Banking, Nagad, or Rocket to process transactions.
  • Identity Verification Service: With authorized verification agencies for the KYC process.
  • Legal Authorities: In response to court orders, government investigations, or legal obligations.
  • Security Investigation: With relevant authorities during fraud or money laundering investigations.

Before sharing data in any of the above cases, we ensure that customer privacy is protected to the greatest extent possible. Only the minimum necessary information is shared with third parties.

To be clear: glod99 never sells or transfers your information to advertisers, brokers, or data companies.

6 Cookies & Tracking Technologies

The glod99.org website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

  • Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
  • Functional Cookies: Used to remember your preferences, language settings, and account information.
  • Analytical Cookies: To understand website performance and user behavior.
  • Cookie Controls: You can delete or disable cookies at any time through your browser settings, though some features may become limited.
glod99 does not use cross-site tracking or third-party advertising trackers.

7 Data Retention & Storage Period

Glod99 retains your data only for as long as necessary. All information is stored on secure servers while your account is active. Even after account closure, certain data may need to be retained for a defined period due to legal obligations.

  • Active account data: retained for as long as the account remains active.
  • Transaction records: up to 5 years (as required by financial regulations).
  • KYC documents: retained for up to 5 years after account closure.
  • Support conversations: up to 2 years.
  • Log files and technical data: up to 1 year.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified. All servers are protected with firewalls and encryption.

8 Your Right to Privacy

As a glod99 member, you have several important rights regarding your own data. We respect these rights and make every effort to fulfill them as promptly as possible.

Your Data Rights

You have full control over your own data at glod99

Right to Access Your Data

To find out what information glod99 holds about you, submit a request to our support team.

Right to Rectification

If any of your information is incorrect, you may request a correction.

Right to Erasure

Unless required by legal obligation, your data will be deleted upon account closure.

Right to Restrict Processing

You may request that we restrict the use of your data under certain circumstances.

Right to Data Portability

You may request your data be exported in a portable format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

Contact the support team to exercise any of your rights — you can typically expect a response within 30 business days.

Quick Navigation
  1. Children's Privacy
  2. Policy Updates
  3. Contact Us

Your information is completely secure at glod99.

9 Children's Privacy Protection

Glod99 is a platform strictly operated for adults aged 18+. We never knowingly collect information from anyone under the age of 18.

Age verification is carried out at registration. If a minor is found to have created an account using false information, that account will be closed immediately and all associated data will be deleted.

If parents believe their child has created an account on glod99, please notify our support team immediately. We will take prompt action.

For Parents: Online gaming is for users aged 18+. Monitor your child's internet activity and use parental control software.

10 How We Handle Privacy Policy Changes

Glod99 may update this privacy policy from time to time. Revisions may be made in response to changes in law, adoption of new technology, or expansion of services.

  • For significant changes, you will be notified at least 14 days in advance via email or through the platform.
  • Minor clarifications or spelling corrections may be made without separate notice.
  • Continued use of glod99 after an updated policy is published will be considered your acceptance of the new terms.
  • The date of the most recent update will always be displayed at the top of this page.
  • Contact support if you need a copy of a previous version.
Keep email notifications enabled on your account to stay informed about important changes in advance.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to the glod99 support team. Our dedicated privacy team will handle your request with the utmost care.

An initial response is typically provided within 48 hours of receiving a complaint. Complex matters may take up to 30 business days to resolve. All complaints are documented and acted upon following a proper investigation.

For privacy-related requests and complaints, email us at: [email protected] — Support team available 24/7.

FAQ — Privacy Policy

Top privacy questions answered for our members

No, never. glod99 does not sell your personal data to advertisers, data brokers, or any third parties. Data is used only on a limited basis for service delivery, payment processing, and legal compliance.

Yes. All payment transactions are secured with 256-bit SSL encryption. glod99 does not store your card number, CVV, or full banking details on its servers. Mobile Banking or Nagad numbers are used solely to verify specific transactions.

Yes. You may request deletion of your data when closing your account. However, transaction records and KYC documents are legally required to be retained for up to 5 years under financial regulations. After this period, they are automatically deleted.

Yes, glod99 uses cookies — primarily to maintain login sessions, analyze site performance, and remember your preferences. No third-party advertising trackers are used. Cookies can be managed through your browser settings.

You can opt out of promotional emails at any time by contacting the support team or through your account settings. This will not affect your account services — only marketing messages will be stopped.
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Your privacy is our top priority at glod99. Register today and enjoy your favorite games in a secure environment.

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